Notice to Residents, Families and Visitors
Advice regarding Coronavirus and Visitation Update 15
Dear Advantaged Care Residents, Families and Visitors,
Further to our update issued on 16 July 2020, re-introducing Restrictive Visitor Access to Advantaged Care facilities for 14 days subject to a review of localised risk profiles at the end of this period – we write to provide you with further updates on the situation.
All residential aged care facilities received updated advice from Kerry Chant, NSW Health Chief Health Officer – issued on 30 July 2020. The Updated advice received is as follows:
“The outbreak of COVID-19 continues in Victoria and the outbreak in NSW, first detected in South Western Sydney and associated with the Crossroads Hotel in Casula, has now spread to some other areas. While the initial focus of cases in Victoria was in metropolitan Melbourne, there is a number of cases in some areas of regional Victoria.
It is crucial that all residential aged care facilities maintain vigilance to prevent the introduction of COVID-19 into your facility.
Given the current risk of COVID-19 now in the community please implement the following measures.
• Ongoing: staff or visitors with fever ≥ 37.5°C or respiratory symptoms (fever, cough, sore/ scratchy throat, shortness of breath, loss of taste or smell), even mild, should be excluded from the facility. They should be advised to isolate at home and seek COVID-19 testing.
• Ongoing: any visitors who have been in Victoria in the previous 14 days should be excluded from the facility (noting there are special arrangements in place for people living and working in communities along the NSW/VIC border, refer: https://www.nsw.gov.au/covid-19/what-you-can-and-cant-dounder-rules/border-restrictions/guide).
• Until further notice: any visitors to any residential aged care facility who have been in the following local government areas in the previous 14 days should be excluded from the facility:
5. eastern part of City of Sydney
• Ongoing: all aged care staff who reside in the above local government areas or an NSW/VIC border community must wear a surgical mask while in the facility.
• Ongoing: staff and visitors who have visited any of the locations on the same date as a COVID-19 case (see updated list of venues and dates at https://www.nsw.gov.au/covid-19/latest-news-and-updates should be excluded for a period of 14 days since their visit to the listed location. It is important to regularly check the website, as this list may expand.
Additional steps for facilities in the above LGAs and NSW/VIC border communities
• Ongoing: all residential aged care staff who work in residential aged care facilities located within the above local government areas and in communities along the NSW/VIC border must wear a surgical mask while in the facility (irrespective of where they live or have visited).
• Until further notice: residential aged care facilities in the above local government areas should not allow any visitors (visitors performing essential caring functions may be allowed but must wear a mask). In exceptional circumstances, seek advice from your local NSW Health public health unit on 1300 066 055”.
Restrictive Visitor Access
Based on the updated advice from Kerry Chant, NSW Health Chief Health Officer, our ongoing review of localised risk profiles of community transmission of COVID-19 cases and clusters in close proximities to our facilities and the heightened risk profile of the spread of COVID-19 throughout Sydney at this point in time we regret to inform you that we have made the decision to continue with visitation restrictions to all Advantaged Care Facilities until further notice and pending updated advise from the NSW Health Chief Health Officer.
Visitors will not be allowed to enter our facility while Restricted Visitor Access is in place, unless under exceptional circumstances after careful screening.
Requests to visit under exceptional circumstances will be reviewed on a case by case basis, (such as end of life or visitors performing essential caring functions) – visitors may be allowed entry after speaking directly with the Facility Management and after advice has been sought from the local public health unit.
If exceptional visits are approved, we will require you to follow our current visitation guidelines and
• Have no more than 2 people for no more than 30 mins
• Pre-book visits after approval from facility management
• A mask must be worn by all visitors
• Have had a Flu vaccination
• Not have attended any of the hotspot locations as currently identified by the Public Health Unit
• No Children under 16 will be allowed onsite unless specifically approved
Any person requesting visitation in exceptional circumstances, will be carefully screened and will be excluded from visiting the facility if you have:
1. A fever ≥ 37.2°C or respiratory symptoms (fever, cough, sore/ scratchy throat, shortness of breath, loss of taste or smell), even mild. You should isolate at home and seek COVID-19 testing.
2. Been in Victoria in the previous 14 days.
3. Been in the following local government areas in the previous 14 days:
A. Bankstown LGA – Suburbs in the City of Bankstown are:
One Tree Point
B. Waverley LGA – Suburbs are:
C. Woollahra LGA – Suburbs are:
D. Randwick LGA – Suburbs are:
University of New South Wales
E. Eastern part of the city of Sydney – Suburbs are:
F. Paramatta LGA – Suburbs in the City of Parramatta Council are:
Sydney Olympic Park
G. Fairfield LGA – Suburbs in the City of Fairfield are:
St Johns Park
H. Liverpool LGA – The following suburbs and localities are located within Liverpool City Council:
I. Campbelltown LGA Suburbs and localities – Suburbs in the City of Campbelltown are:
St Helens Park
J. Camden LGA Suburbs – Suburbs serviced by Camden Council are:
K. Wingecarribee Shire – The major towns in the Shire are Mittagong, Bowral, Moss Vale, Robertson and Bundanoon. Villages include:
L. Wollondilly Shire – Towns, villages and localities:
4. Been to any of the locations on the same date as a COVID-19 case (see updated list of venues and dates at https://www.nsw.gov.au/covid-19/latest-news-and-updates) – It is important to regularly check the website, as this list may expand.
We are screening our staff on a daily basis to ensure they are do not come to work with a temperature or are not well. We are also providing daily updates to our staff related to the current COVID-19 Hot Spot venues and any staff who have visited any of the locations on the same date as a COVID-19 case will be excluded for a 14 day period since their visit to the listed location.
Since March 2020, we have implemented strict COVID-safe measures, as part of our health and safety protocols which have included enhanced cleaning of the facilities and routine monthly Bio-misting of the entire facilities. Staff are trained and can demonstrate competency in infection prevention and control, including handwashing and the use of Personal Protective Equipment (PPE). We also maintain sufficient stocks of PPE on site and at Head Office and these levels are checked weekly or more.
In the devastating event of an outbreak occurring at any of our facilities we will immediately activate our Outbreak Management Plan which we update frequently in line with The Communicable Diseases Network Australia (CDNA) Guidelines.
One very important Phase in the outbreak management plan is cohorting and relocation of residents. Cohorting and possible relocation of residents to a different room or location offsite during an outbreak may be required to manage infection control. Creation of separate wings within the facility to care for COVID-19 positive, COVID-19 suspected, and non-COVID-19 residents will be required.
The decision to move residents to a different room will need to be made quickly in collaboration with the resident and Primary contact. We hope that we will never get to this stage, however if we do, we advise that we will be seeking resident and family cooperation with this aspect of the plan.
We urge you to stay connected to your loved one by phone, through the virtual technology-based options available (skype/FaceTime), or a window visit. These will continue to be pre-booked, through the reception office, as it allows the care staff to plan to be available to assist with this process.
We understand that having to maintain these restrictions may be upsetting for some of our families, and apologise for any concern that is may cause however do believe it is in the best interests of our residents and staff as a whole.
Please pass this on to all families and friends.
We thank you for your support and understanding and please continue to stay safe.
For more information see:
Indicated below are other key sources of current information regarding Covid 19. For the latest advice, information and resources regarding coronavirus (Covid 19), go to
For the latest world-wide information is available at the World Health Organisation website go to:
Alternatively, for further information you could call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.
The phone number of NSW state public health agency is 1300 066 055.